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However I noticed that this machine is the only one with the SolarWinds Ecosystem Agent installed:

#BITDEFENDER UNINSTALL TOOL SOLARWINDS SOFTWARE#

I tried to set up Software Restriction Policies in Group Policy based on the path, hash, and even the SentinelOne certificate, but somehow the installer kept getting past that and re-installing the EDR. Their only workaround is to uninstall the entire RMM agent.Ĭ:\ProgramData\SolarWinds MSP\Ecosystem Agent\Temp\SentinelInstaller_windows_v4_6_11_191.exeĬ:\ProgramData\SolarWinds MSP\Ecosystem Agent\log\Ecocutioner.log Support tells me that this is a known issue and that the developers are working on a fix, but none has been provided in the four days since I opened a ticket. It’s like a virus that keeps re-installing itself.Īfter uninstalling EDR and rebooting, before re-installing, RMM shows EDR as “Pending,” even though it is Off in the device’s settings: If you manually uninstall it from the EDR dashboard, uninstall proceeds promptly, but after a reboot and some unknown timeframe, EDR re-installs even though it’s turned off for the device.

If you turn off EDR in the RMM, it does not uninstall. However, I found the integrated UI to be awkward and the machine seemed slower overall, so I wanted to uninstall it.

It’s very easy to install-just set up a policy in the EDR dashboard, turn on EDR in the RMM’s Device dialog, and up it comes.

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Configure Managed Antivirus Policies.I’ve been running a trial of SentinelOne EDR as integrated into SolarWinds (now N-central) RMM.

Enable Managed Antivirus on individual servers and workstations or on all servers and workstations at a client or site.

Review the Managed Antivirus Quick Start Guide.

Restart the computer once the MAV-BD Uninstall Tool has finished and choose Start Windows Normally if prompted.

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Download and run Bitdefender's MAV-BD Uninstall Tool available here.

Reboot device into Safe Mode with Networking.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\_is1 Step 5 - Run Bitdefender's MAV-BD Uninstall Tool For example, the MAV-BD Master Service key:

Search through the Registry and remove any remaining entries for Bitdefenderand MAV-BD.Īs part of this removal process, please ensure that those entries associated with the product under the Uninstall key are deleted.

Important: in line with best practice we recommend making a backup copy of the Windows Registry before making any alterations, as changes to the Registry are immediately applied with on automatic backup taking place. Search for and remove trufos.sys if found ( GP if Monitoring Agent installed via Group Policy)Ĭ:\Documents and Settings\All Users\Application Data (XP & 2003)Īll ManagedAntivirus and Managed Antivirus entries

Wait for the device’s Summary tab to show Managed Antivirus - Not InstalledĪccess the device locally where MAV-BD was uninstalled and remove the following files, folders and registry entries Step 3 - Files and FoldersĬ:\Program Files (x86) \Advanced Monitoring Agent\.

Click OK to save changes and begin the MAV-BD - Bitdefender Engine uninstall process.

Change the Setting: to Off (before actioning this change please check Disk Encryption Manager settings).

Right-click on the device in the North-pane and choose Edit Device from the context menu (also available from the Server or Workstation drop-down or Edit menu).

#BITDEFENDER UNINSTALL TOOL SOLARWINDS HOW TO#

How to cleanly uninstall MAV-BD Bitdefender Engine: Step 1- Dashboard To cleanly uninstall MAV-BD Bitdefender Engine from a device, removing all traces of the product, MAV-BD must first be disabled for the device on the dashboard which will initiate the uninstaller, and once complete all traces of the product (files, folders or registry entries) must be removed from the device itself.